Shipping policy

Maturables Shipping Policy

Order Processing

Orders are processed within 5-7 business days, excluding weekends and holidays. Processing times may be extended during high-volume periods. Once shipped, you will receive tracking information via email. Maturables reserves the right to delay or cancel orders due to inventory, payment verification, or shipping constraints.

Perishable Product Notice

Maturables products are perishable and require refrigeration. By placing an order, you agree to promptly refrigerate products upon delivery. Risk of loss transfers once the carrier confirms delivery. We are not responsible for spoilage due to delayed retrieval or improper storage.

Shipping Methods & Carriers

Shipping rates and delivery estimates are calculated at checkout based on destination and order weight. Delivery timelines are estimates and not guaranteed. Maturables is not responsible for delays caused by carriers, weather, natural disasters, or other events beyond our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Maturables is not liable for orders shipped to incorrect addresses provided at checkout. Additional reshipping fees may apply if a package is returned due to address errors.

Lost or Stolen Packages

If tracking indicates delivery has occurred, Maturables is not responsible for lost or stolen packages. Customers should contact the carrier directly to file a claim. We may provide reasonable assistance but do not guarantee replacement or reimbursement.

Damaged or Incorrect Orders

You must notify us within 48 hours of confirmed delivery if your order arrives damaged or incorrect. Email info@maturables.com with your order number and clear photos of the product and packaging. Resolutions are issued at our sole discretion after review.

Limitation of Liability

To the fullest extent permitted by law, Maturables’ liability for shipping-related claims shall not exceed the purchase price of the affected product